1. Introduction
Welcome to Experion Technology ("Company", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website experiontech.net or engage our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. We reserve the right to update this policy at any time, and we will notify you of changes by updating the "Last updated" date above.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, company name, and any other details you provide when contacting us or requesting a quote.
- Technical Data: IP address, browser type and version, time zone, operating system, and other technical identifiers collected automatically when you visit our site.
- Usage Data: Information about how you navigate our website, including pages visited, links clicked, and time spent on pages.
- Communication Data: Messages and attachments you send to us via our contact forms, email, or WhatsApp.
- Cookie Data: Data collected via cookies and similar tracking technologies. See Section 7 for details.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, quotes, and service requests.
- To provide, operate, and maintain our website and services.
- To process transactions and manage client relationships.
- To send administrative information, updates, and support communications.
- To improve our website, products, and services based on usage analytics.
- To comply with legal obligations and resolve disputes.
- To protect against fraudulent, unauthorized, or illegal activity.
We will never sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
If you are in the European Economic Area (EEA), we process your personal data under the following legal bases under the General Data Protection Regulation (GDPR):
- Consent: Where you have given us explicit consent to process your data for a specific purpose.
- Contract: Where processing is necessary to fulfill a contract with you or take pre-contractual steps at your request.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
- Legal Obligation: Where we must process data to comply with applicable law.
5. Sharing Your Information
We may share your information with:
- Service Providers: Third-party companies that help us operate our website and deliver services (e.g., hosting providers, analytics tools, email services). These parties are contractually bound to keep your information confidential.
- Business Transfers: If Experion Technology is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
- Law Enforcement: Where required by applicable law, court order, or governmental authority.
We do not share your personal data with unrelated third parties for their own marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. When your data is no longer required, we will securely delete or anonymize it.
Contact form submissions and project inquiry records are generally retained for up to 3 years. You may request earlier deletion at any time — see Section 8.
7. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the website to function properly (e.g., session management).
- Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics). Data is aggregated and anonymized where possible.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
- Right to Data Portability: Request a structured, machine-readable copy of your data.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at info@experiontech.net. We will respond within 30 days.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
11. International Data Transfers
Experion Technology is headquartered in Dhaka, Bangladesh, and serves clients worldwide. If you access our services from outside Bangladesh, your data may be transferred to and processed in Bangladesh or other countries where our service providers operate. We take steps to ensure such transfers comply with applicable data protection laws.
12. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, no internet transmission or electronic storage system is 100% secure, and we cannot guarantee absolute security.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: